Every Activyz item is made to order just for you — so our policy works a little differently than stores that sell off-the-shelf stock. The short version: if we got it wrong, we fix it free.

Damaged, defective, or wrong items — on us

If your order arrives damaged, misprinted, defective, or isn’t what you ordered, we’ll replace it or refund you in full — your choice. No need to ship anything back.

  • Email [email protected] within 30 days of delivery;
  • Include your order number and a photo or two showing the issue;
  • We’ll respond within 1–2 business days with a replacement in production or a refund to your original payment method.

Size or change-of-mind returns

Because each product is printed individually to your order, we’re unable to accept returns or exchanges for choosing the wrong size or simply changing your mind — a returned made-to-order item can’t be restocked. Please check the Size guide on each product page before ordering; our apparel measurements are listed there exactly as the garments run.

That said, we want you to love what you ordered — if a size issue leaves you stuck, write to us anyway. We’ll always look for a fair solution.

Refund timing

Approved refunds are issued to your original payment method immediately on our side and typically appear on your statement within 5–10 business days, depending on your bank.

Order cancellations

Orders enter production quickly. If you need to cancel or change an order, email [email protected] as soon as possible with your order number — if production hasn’t started, we’ll cancel and refund in full.